Products
Salesforce Customer 360
Bringing Companies and Customers Together
SALESFORCE CUSTOMER 360
Salesforce is the World's #1 Sales Platform that has an unmatched depth of functionality to deliver personalized human experiences using core CRM capabilities and an agile development platform.
Salesforce Customer 360 gives a complete view of customers. It helps transform businesses by uniting marketing, sales, commerce, service, and information technology teams to deliver the personalized experiences their customers expect.
+28%
INCREASE IN
REVENUE
+32%
INCREASE IN
AGENT PRODUCTIVITY
+26%
INCREASE IN
MARKETING ROI
+24%
FASTER
RESOLUTION TIME
SALES CLOUD
Grow pipeline and close more deals using Sales Cloud, a single, intelligent, and customizable platform for managing accounts, leads, and opportunities.
Transform sales from lead to cash to loyalty with a 360-degree view to personalize the customer experience and having a consistent sales process across the buyer journey.
WORLD'S #1 SALES PLATFORM
With Sales Cloud, artificial intelligence is built right into your sales process allowing optimization of every stage in the sales cycle to be productive and efficient in selling and closing deals
- Account Management
- Opportunity Management
- Artificial Intelligence
- Lead Nurturing
- Forecasting/ Pipeline Reporting
+26%
WIN RATE
+32%
LEAD CONVERSION RATE
+38%
SALES PRODUCTIVITY
+28%
INCREASE REVENUE
SERVICE CLOUD
Deliver seamless, intelligent customer service across all channels—like messaging, video, communities, web chat, in-app, email, phone, and IoT-connected products—using Service Cloud. Complete platform with solutions for customer service, self-service, digital engagement, Artificial Intelligence (AI), service analytics, and field service.
WORLD'S #1 SERVICE PLATFORM
Service transformation to obtain a 360 degree view of all customer interactions and touch-points for customer experience.
- Self-Service
- Case Management
- Collaboration
- Omni-channel Routing
- Knowledge
- Artificial Intelligence
- Field Service
+25%
DECREASE IN
SUPPORT COST
+30%
CUSTOMER
RETENTION
+31%
FASTER
CASE RESOLUTION
+32%
AGENT PRODUCTIVITY
MARKETING CLOUD
Deliver personalized experiences across all channels with an intelligent digital marketing platform, Marketing Cloud, that includes email, mobile, social, advertising, data management, and analytics tools. Leading 1:1 digital marketing platform to execute intelligent campaigns faster, across any device, at massive scale.
1:1 MARKETING PLATFORM
Manage and automate marketing campaigns, connect with customers, deliver 1:1 customer journeys and personalized emails.
- Email Marketing Platform
- Mobile Messaging
- Audience & Campaign Mgmt.
- Cross Channel Consumer Engagement
- Social Media Marketing
- Data Management Platform
+27%
LEAD
VOLUME
+28%
CAMPAIGN
DEPLOYMENT
+26%
LEAD
CONVERSION
+25%
FASTER
RESOLUTION TIME
LIGHTNING PLATFORM
Build applications faster and easier to transform your business than traditional on-premise platforms. The easy to use point-and-click interface to build business logic is a key value add for any business.
Building Apps on Salesforce
+37%
FASTER APP DEPLOYMENT
The Lightning Platform is a cloud-based agile application development platform for building business applications to drive digital transformation. Extend Salesforce core CRM products to build specific user applications, therefore, providing access to higher-performing and more relevant applications and features tailored to a job function
With the cloud-based development platform, IT departments can create new applications with a limited budget with a development time from months to weeks.
Build and manage apps fast with low-code development tools in Lightning Platform, and extend the power of Salesforce with more than 5,000 partner solutions in AppExchange, including Lightning apps, components, data, industry-specific solutions, and more.
The Customer 360 Platform is an underlying set of services—like AI, mobile, and voice—that are available in Salesforce and custom applications connected to Salesforce.
